Role purpose
Lead the strategy, development, and performance of the credit and transactional product portfolio (Credit Cards, Personal and Payroll Loans, Mortgages, and Acquiring), ensuring profitable growth, regulatory compliance, and strong commercial execution, in line with the bank’s financial objectives (incl. FRP) and customer needs.
In this role, you will:
Define strategy of products (Credit Cards, Personal and Payroll Loans, Mortgage. Acquiring).
Guarantee return on credit card portfolio aligned to FRP.
Responsible for product development planning, management launch and control.
Maintain strict control in compliance with regulatory actions and mandatory on the products.
Lead Lending & cards commercial strategy.
Coordinate and allocate workloads across the team in line with each member’s responsibilities, skills, and capacity to ensure balanced delivery and clear accountability.
Ensure initiatives and actions are implemented within agreed timelines through disciplined planning, tracking, and ongoing follow-up.




Deliver shared objectives with other areas through effective coordination, stakeholder alignment, and negotiation to remove blockers and maintain momentum.
Provide day-to-day guidance, coaching, training, and development for the team, building capability, engagement, and a high-performance culture.
Ensure the effective execution and ongoing performance of commercial offers and strategies to increase origination/placement, monitoring results and making timely adjustments to maximise impact.
Identify improvement opportunities across operational processes and design, agree, and implement action plans to enhance efficiency, reduce friction, and improve customer outcomes.
Define appropriate service levels with operational areas and ensure consistent achievement through clear SLAs, performance measurement, and regular governance reviews.
Principal Accountabilities and Responsibilities:
Portfolio strategy and management
Define the end-to-end strategy for produ

📌 Head of Retail Product (Ciudad de México)
🏢 Hsbc
📍 Ciudad de México