The IT Manager, BladeAssure is responsible for the day-to-day technology operations and IT team management supporting the BladeAssure platform across TPI's manufacturing facilities. This role leads a team of on-site IT technicians and serves as the primary point of accountability for system uptime, infrastructure reliability, and service quality across all BladeAssure-enabled production lines. The Manager drives strong IT service management practices—including structured outage communications, escalation procedures, and incident tracking—while managing the vendor relationship for software support.
Team Leadership & Management
Lead, coach, and develop a team of BladeAssure IT Technicians embedded across production facilities, ensuring appropriate staffing coverage for 24x5 factory operations.
Set clear performance expectations, conduct regular 1:1s and performance reviews, and build a high-performing, service-oriented team culture.
Coordinate shift coverage and on-call responsibilities to ensure continuous IT support availability across all production shifts.
Prioritize and assign work to technicians based on operational demand, incident severity, and site-specific needs.
Partner with local site leadership to align IT support activities with production schedules and operational goals.
Partner with BladeAssure supplier to co-ordinate releases of the application/scheduled outages and issues with the application
Operational Support & Service Management
This role carries primary accountability for BladeAssure IT operations across all active production sites. Strong ITSM discipline and a proactive approach to service reliability are essential.
Own the operational health of all BladeAssure IT infrastructure, ensuring system availability meets the demands of continuous 24x5 manufacturing operations.
Maintain and enforce IT service management (ITSM) practices including incident management, problem management, change management, and service request fulf
📌 Manager, IT BladeAssure (Ciudad Juárez)
🏢 TPI Composites
📍 Ciudad Juárez
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