The IT Manager, BladeAssure is responsible for the day-to-day technology
operations and IT team management supporting the BladeAssure platform across
TPI's manufacturing facilities. This role leads a team of on-site IT technicians
and serves as the primary point of accountability for system uptime,
infrastructure reliability, and service quality across all BladeAssure-enabled
production lines. The Manager drives strong IT service management
practices—including structured outage communications, escalation procedures, and
incident tracking—while managing the vendor relationship for software support.
Team Leadership & Management
* Lead, coach, and develop a team of BladeAssure IT Technicians embedded across
production facilities, ensuring appropriate staffing coverage for 24x5
factory operations.
* Set clear performance expectations, conduct regular 1:1s and performance
reviews, and build a high-performing, service-oriented team culture.
* Coordinate shift coverage and on-call responsibilities to ensure continuous
IT support availability across all production shifts.
* Prioritize and assign work to technicians based on operational demand,
incident severity, and site-specific needs.
* Partner with local site leadership to align IT support activities with
production schedules and operational goals.
* Partner with BladeAssure supplier to co-ordinate releases of the
application/scheduled outages and issues with the application
Operational Support & Service Management
This role carries primary accountability for BladeAssure IT operations across
all active production sites. Strong ITSM discipline and a proactive approach to
service reliability are essential.
* Own the operational health of all BladeAssure IT infrastructure, ensuring
system availability meets the demands of continuous 24x5 manufacturing
operations.
* Maintain and enforce IT service management (ITSM) practices including
incident management, problem management, change management, an
📌 Manager, IT BladeAssure (México)
🏢 TPI Composites
📍 México
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