We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
End User Support
Provide onsite Level 2 technical support for desktop, laptop, mobile device, printer, and peripheral issues.
Diagnose and resolve hardware, software, operating system, and application-related incidents.
Support Microsoft Windows, Microsoft 365, Teams, Outlook, and other enterprise applications.
Configure, deploy, and fix laptops, desktops, printers, tablets, and mobile devices.
Support employee onboarding, offboarding, relocations, and workstation setups.
Act as the primary onsite IT contact for employees and business leaders.
Smart Hands Infrastructure Support
Provide onsite Smart Hands support for Application, Security, and Infrastructure teams.
Perform equipment installation, replacement, rack-and-stack activities, and physical cabling.
Assist with switch, router, firewall,



wireless access point, and circuit fix.
Conduct visual inspections and perform hardware diagnostics on network and server infrastructure.
Coordinate with remote engineering teams during maintenance activities or outages.
Support hardware upgrades, equipment replacements, and technology refresh projects.
Call out issues requiring advanced engineering support while serving as the onsite resource during tackle and remediation activities.
Conference Room & Teamwork Technology Support
Support Microsoft Teams Rooms and conference room technologies.
Solve displays, cameras, microphones, speaker systems, touch panels, and teamwork devices.
Perform proactive testing and maintenance of conference room systems.
Ensure meeting spaces remain operational and available for business use.
Support executive meetings, town halls, and other critical business events requiring technology assistance.
Site Technology Support

📌 IT Support Specialist (Monterrey)
🏢 Nvent
📍 Monterrey