Job Title: Support Engineer 2 –
Overview:
This role is within the White Glove Support team on the Supply Chain execution squad and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.
What you'll do:
Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
Analyze and resolve incidents within the Blue Yonder WMS and TMS application(s)
Expertise in all WMS-related technologies including MOCA, integration methods, and other 3rd party tools and utilities
Maintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in Blue Yonder's continued solutions
Document change control and publish testing results transparently to the customer on a schedule.
Bring in new ideas for automation, re-use, and service improvements
Deep understand of Blue Yonder's evolving SaaS offerings, features and functionality deployed for testing customers.




Engage in continuous learning on latest Blue Yonder execution solutions and how automated testing plays a role (such as cognitive execution.).
Where applicable, maintain the internal testing, runner, and shared customer environments required for testing services.
What we are looking for:
Industry experience:
Functional experience working with Blue Yonder products specifically within execution solutions.
Technical experience with Blue Yonder products specifically within execution solutions.
Execution Platforms
Minimum of 3+ years of Supply chain domain experience in warehouse management
Minimum of 3+ years of experience in the Software/SaaS industry
Experience with customer/client service and/or support in Supply Chain software solutions
Private/Public cloud management domain expertise
Technical Skills:
Expert in Database programming/Data Modeling using Oracle SQL and MS SQL
Strong knowledge

📌 Support Engineer II – Warehouse Management System (México)
🏢 Blue Yonder
📍 México