Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you.
About the Role:
As the Manager, Account Specialist, you will lead a team responsible for driving renewals and commercial execution across a portfolio of customers. This role combines leadership, operational excellence, and strategic oversight to ensure retention, accurate forecasting, and incremental growth through upsell and cross-sell opportunities. You’ll partner closely with Customer Success, Sales, Finance, and Legal to deliver a seamless renewal experience and maintain commercial accuracy.
Key Responsibilities:
Team Leadership: Manage and develop a team of Account Specialists, providing coaching, performance feedback, and career development.
Operational Excellence: Oversee end-to-end renewal processes, ensuring timely execution of quotes, contracts, and forecasting.




Commercial Strategy: Drive incremental revenue through low-complexity upsell and cross-sell opportunities; support pricing and negotiation strategies.
Cross-Functional Collaboration: Align with CSMs, Sales, Finance, and Legal to ensure renewal timing and commercial terms support customer value realization.
Data & Forecasting: Maintain visibility into renewal performance, pipeline health, and commercial metrics; ensure CRM accuracy and reporting integrity.
Process Improvement: Identify and implement scalable processes, tools, and best practices to enhance efficiency and customer experience.
Success Metrics:
Renewal & Retention: Percentage of contracts successfully renewed and customers retained.
Revenue Growth: Upsell and cross-sell revenue generated through renewal activities.
Forecast Accuracy: Reliability of renewal and commercial forecasts.
About You
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