About Ingredion:
Join Ingredion, where innovation impacts lives worldwide Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a general powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.
Location: Bridgewater, NJ
Workplace type: Hybrid
The Enterprise Knowledge Management Owner is responsible for leading Ingredion’s enterprise-wide Knowledge Management (KM). This role ensures the health, relevance, and strategic alignment of the knowledge base, driving adoption, continuous improvement, and measurable business impact. The KM Owner will establish content standards, workflows, and feedback mechanisms,



and coordinate cross-functional teams to deliver a thriving knowledge culture that supports both AI Assistants for customer self-service and Customer Innovation Technical Service teams.
This role reports to the Sr. Director, Commercial Capabilities Development, Customer Experience & Solutions Selling.
Key Responsibilities
Program Leadership
Champion and coordinate the enterprise KM program, communicating its value and impact to all stakeholders.
Content Governance & Quality
Establish and maintain content standards, workflows, and feedback mechanisms for knowledge creation, maintenance, governance, and dissemination.
Monitor and maintain overall content health, using checklists and metrics to assess adherence to standards, article reuse, customer ratings, and domain relevance.
Decide when to formalize and consolidate agent-created articles for broader use.
Stakeholder Engagement & Communication
Develop and execute communication plans to secure buy-in, explai

📌 Manager, Enterprise Knowledge Management Tech Service Agent (México)
🏢 Ingredion
📍 México