Complete designated cashier and closing reports in the computer system. Review
shift logs/daily memo books and document pertinent information in logbooks.
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as
necessary to resolve guest call, request, or problem. Process all guest
check-ins by confirming reservations in computer system, verifying guest
identity, requesting form of payment, assigning room, and activating and issuing
room key. Sell a room/accommodation to guests without reservations based on
availability. Ensure rates match market codes and that any exceptions are
documented. Ensure checks that come from outlets (e.g., Health Club, Retail
Shop) are scanned and charged to room.
Assist management in training, evaluating, counseling, disciplining, and
motivating and coaching employees; serve as a role model and first point of
contact of the Guarantee of Fair Treatment/Open Door Policy process. Report
accidents, injuries, and unsafe work conditions to manager; complete safety
training and certifications.
Follow all company policies and procedures; ensure
uniform and personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets. Welcome and
acknowledge all guests according to company standards; anticipate and address
guests’ service needs; assist individuals with disabilities; thank guests with
genuine appreciation. Speak with others using clear and professional language;
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others. Ensure adherence to quality expectations and
standards. Stand, sit, or walk for an extended period of time or for an entire
work shift. Move, lift, carry, push, pull, and place objects weighing less than
or equal to 25 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.