POSITION SUMMARY

Respond to Residence owners’ and their guests’ requests for visitor information,
special arrangements, or services (e.g., transportation, reservations, dry
cleaning) by making arrangements or identifying appropriate providers. Respond
to special requests from Residence owners and their guests with unique needs and
follow up to promote satisfaction. Gather, summarize, and provide information to
Residence owners and their guests about the property and the surrounding area
amenities, including special events and activities. Announce all visitors,
contractors, etc. to Residence owners before allowing them to go up and permit
access to only authorize visitors and implement into the key track system.
Answer, record, and process all calls, messages, requests, questions, or
concerns. Contact appropriate individual or department (e.g., Engineer,
Bellperson, Housekeeping) as necessary to resolve call, request, or problem.
Understand and assist with owners’ reservation services (HRS). Assist with
scheduling of the elevator for move-in/out for Residence owners/tenants.



Assist
with Bell/valet services for owners when requesting for their vehicles. Perform
Lobby Ambassador tasks. Review shift logs/daily memo books and document
pertinent information in logbooks.

Report any incidents, accidents, injuries, and unsafe work conditions to
manager; and complete safety training and certifications. Follow all company
policies and procedures, ensure uniform and personal appearances are clean and
professional, maintain confidentiality of proprietary information, and protect
company assets. Welcome and acknowledge all Residence owners and their guests
according to company standards, anticipate and address service needs, assist
individuals with disabilities, and thank others with genuine appreciation. Speak
with others using clear and professional language, prepare and review written
documents accurately and completely, and answer telephones using appropriate
etiquette. Dev

📌 Residential Concierge (Ciudad de México)
🏢 Marriott
📍 Ciudad de México