POSITION SUMMARY

Supply guests with directions and information regarding property amenities,
services, and hours of operation, and local areas of interest and activities.
Contact appropriate individual or department (e.g., Bellperson, Front Desk,
Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve
guest call, request, or problem. Follow up with guests to ensure their requests
or problems have been met to their satisfaction. Receive, record, and relay
messages accurately, completely, and legibly. Respond to special requests from
guests with unique needs. Communicate VIP arrivals to designated personnel for
escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; thank guests with
genuine appreciation.



Speak with others using clear and professional language;
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others; support team to reach common goals. Comply
with quality assurance expectations and standards. Identify and recommend new
ideas, technologies, or processes to increase organizational efficiency,
productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift, carry, push,
pull, and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we

📌 Guest Relations Agent (Ciudad de México)
🏢 Marriott
📍 Ciudad de México