As a Finance Ops Coordinator, you will support the accurate setup and maintenance of customer accounts, contracts, projects, billing records, and service entitlements within Epicor’s systems. You will process customer and contract changes, review billing information, resolve account inquiries, and help ensure system records accurately reflect customer agreements and applicable accounting requirements.

What You Will Be Doing

Enter invoices, sales and support contracts, projects, and related customer information into the designated system of record
Review contracts, projects, and supporting documentation to help ensure system records accurately reflect customer agreements
Process account, project, contract, term, and entitlement updates based on approved instructions and supporting documentation
Process contract and project changes, cancellations, migrations, and transfers resulting from customer requests or legal entity changes
Research and resolve account inquiries related to billing, credits, contracts, projects, and other account adjustments




Process manual adjustments after validating required approvals and confirming that applicable accounting rules and procedures are followed
Respond to customer billing questions through research, analysis, and collaboration with finance, sales, support, and other internal teams
Audit billing data before invoices are generated and identify discrepancies requiring correction or escalation
Maintain accurate and complete system records, supporting documentation, upgrade mappings, contract configurations, and customer entitlements

What You Will Need To Succeed

Ability to work independently while collaborating effectively within a team
Good written and verbal communication skills, with the ability to respond professionally to customer and internal stakeholder inquiries
Strong attention to detail and the ability to review contracts, billing information, and system records for accuracy and completeness
Proficiency with Microsoft Of

📌 Finance Ops Coordinator (Monterrey)
🏢 Epicor
📍 Monterrey