Job Description Summary:
Being at the forefront of innovation is exciting, and leading transformation in a large global organization is a role that many people aspire to. If this is you, we have a transformational role in our newly developed platform services organization.
The Senior Director, Tech Operations & Release Management, is a senior technology leader accountable for how Coca-Cola’s integral MarTech, AdTech, Customer, and Commercial platforms are run and for how change is delivered to them. The role brings together two connected disciplines under one leader: technology operations (reliability, monitoring, L2 incident resolution, and AI-augmented operations) and release management and delivery (program and project management, scrum, and governed, predictable releases), across all regions (North America, LATAM, EMEA, APAC).
This leader ensures the platforms stay reliable and available while change flows through them safely, on a predictable cadence, with strong governance.



The Tech Operations side keeps systems healthy and resolves issues quickly; the Release Management and delivery side ensures work is planned, sequenced, and shipped with quality and without surprises. Together, they protect both stability and speed.
The role requires technical depth, delivery rigor, and steady leadership. The right leader understands the platforms and the operating model, works comfortably across executive conversations, operational reviews, and delivery governance, and stays close to the technology when it helps. It also requires a calm, steady presence to lead a large, globally distributed organization and bring clarity during incidents and high-stakes releases.
A priority of this role is to apply Generative and agentic AI to operations and delivery, advancing from traditional, ticket- and status-driven ways of working toward AI-augmented monitoring, automated remediation, and smarter, data-driven delivery, responsibly and with measurable business value.
This leader oversee

📌 Senior Director, Digital (Ciudad de México)
🏢 The Coca-Cola
📍 Ciudad de México