Purpose & Overall Relevance For The Organization

Drive operational excellence and lead continuous improvement initiatives across the Retail network in Mexico by ensuring business continuity, operational efficiency, and compliance with General Retail standards. This role is responsible for optimizing processes through digital solutions, automation, data analytics, and Artificial Intelligence, while leading cross-functional projects that enhance operational performance and support sustainable business growth.

Key Responsibilities

Retail Operations Excellence

Support and drive Retail Back Office (RBO) and Field Operations to achieve or exceed business objectives and key performance indicators (KPIs), ensuring consistent operational execution across the retail network.
Manage the retail store lease portfolio in Mexico, ensuring timely execution of lease renewals, contract administration, invoicing, payments, and coordination with Legal and Finance teams.
Oversee the lifecycle management of in-store technology and operational systems,



ensuring business continuity through effective maintenance, vendor management, and service delivery. This includes fiscal printers, Sensormatic, Shopper Track, CCTV, networking equipment, and other store technologies.
Manage strategic relationships with service providers, including maintenance, security, cleaning, facilities, and technology vendors, ensuring contractual compliance, service quality, cost efficiency, and SLA performance.
Serve as the primary point of contact during store infrastructure incidents and operational emergencies, coordinating internal stakeholders and external vendors to minimize business disruption and protect the consumer experience.
Ensure efficient planning, procurement, inventory control, storage, and distribution of operational supplies, store assets, Visual Merchandising materials, POP elements, and office supplies.

Project Management & Continuous Improvement

Lead operational improvement initiatives and

📌 Sr Specialist Retail Operations (Ciudad de México)
🏢 Adidas
📍 Ciudad de México