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Team Overview
At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
The Customer Call Center Analyst is responsible for providing operational customer support to TransUnion’s corporate clients (B2B). This role ensures continuous and uninterrupted access to contracted products through efficient user management, inbound and outbound call handling, and first‑level incident resolution, while maintaining a strong service mindset and focus on operational excellence.
This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.
Role Overview And Core Responsibilities
What You’ll Bring
2–3 years of experience in customer service or call center environments
Experience managing user access, password resets, and basic operational incidents
Strong communication skills, patience, and customer‑oriented mindset
Ability to work under pressure in high‑volume, time‑sensitive environments
Experience using CRM or ticketing tools (Salesforce preferred, others acceptable)
Preferred Skills
Whether you’re already proficient or continue developing, we’re happy to support growth in:
Service KPIs and performance indicators analysis
Power BI or reporting tools for service metrics
Prior experience supporting corporate clients (B2B)
Intermediate English proficiency (nice to have)
Required Knowledge And Experiences
Additional Job Description
This role focuses o