Requirements
Must have:
0-2 years of experience specifically in Analytics
Experience learning various technical/analytical tools; high aptitude for learning
Advanced Excel skills (e.g., formulas, pivot tables, graphing, data connections, automation using macros)
Effective written- and oral- communication skills
Intermediate ITIL Knowledge (Incident Management and Service Request)
Intermediate Knowledge Ticketing System Tool (Remedy, HP Service Manager, Service Now, etc.)
Intermediate Knowledge Windows Front-End Environment (win 10)
Responsibilities
Responsible for attending customer phone calls and tickets.
Close tickets thar are assign to the work queue
Implement Process Improvement projects
Update and Document new KBA
Required Languages
English Developing Advanced
Location
Aguascalientes, México
📌 Service Desk Agent Jr (Aguascalientes)
🏢 SOFTTEK
📍 Aguascalientes
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.