Bilingual Customer Service Representative (Tijuana)

Bilingual Customer Service Representative (Tijuana)

10 ago
|
CallTree BPO
|
Tijuana

10 ago

CallTree BPO

Tijuana

**Duties**:
- Follow Scripts, Straight Line Method
- Handling objections and controlling the conversation with assertion.
- Qualifies leads, identifies decision makers, determines customer needs
- Input information into the CRM
- Establish, develop and maintain positive customer relationships
- Reach out to customer leads through outbound, inbound, and nurturing every lead.
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon onboarding targets and outcomes within deadlines.
- Coordinate onboarding effort with team members and other departments.
- Continuously improve through feedback and continuous training.
**Skills**:
- Fluent in English and Spanish-Highly motivated and target driven with a proven track record in sales
- Excellent selling, negotiation and communication skills
- Prioritizing, time management and organizational skills-Team oriented, but self reliable
- Program Proficiency: Office 365,



Salesforce CRMStrong interpersonal & collaboration skills to work effectively with all levels of the organization
**Base Pay/Commissions**:
**$5,000 weekly net**
Commission Structure:
0-4 clients/units = $0p per
5-8 clients/units = $400p per
9-12 clients/units = $600p per
13-15 clients/units = $800p per
16+ clients/units = $1000p per
(So if you hit 14 units, you get $11,200 pesos in commissions)
Pay: $28,000.00 per month
Application Question(s):
- You understand that this campaign for CallTree BPO is an in-house campaign that belongs to one of the owners of the BPO and is fully remote?
- The average agent makes roughly $8,200 extra in commission monthly.. Are you typically competitive when it comes to performance bonuses?
- You understand that the English requirements need to be C1 or fluent?
**Language**:
- English, C1? (required)
Work Location: Remote
Application Deadline: 03/02/2025
Expected Start Date: 18/02/2025

📌 Bilingual Customer Service Representative (Tijuana)
🏢 CallTree BPO
📍 Tijuana

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