**About Us**
Helpware is a technology-driven company with a general presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.
**Position Overview**
**Primary Responsibilities**:
- Provide accurate information regarding product features, pricing, availability, and troubleshooting steps.
- Assist customers in navigating our products/services and escalate more complex issues to the appropriate team (Tier 2 support or managers) when necessary.
- Maintain a high level of customer satisfaction through proactive communication and timely resolution of issues.




- Document customer interactions and transactions accurately in the CRM system.
- Collaborate with other team members to identify and implement process improvements.
**Qualifications**:
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Ability to remain calm and courteous under pressure.
- Strong problem-solving skills and attention to detail.
- Flexibility to work varying shifts, including weekends and holidays.
- Familiarity with CRM systems and support software (e.g., Zendesk, Freshdesk) is a plus
**Preferred Qualifications**:
- Prior experience in a tech support or SaaS environment.
- Knowledge of basic technical troubleshooting.
- Certification in customer service or a related field is advantageous.

📌 Technical Support Representative (Cs) (Guadalajara)
🏢 Helpware
📍 Guadalajara