Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help integral enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an?advanced technology services and solutions company that delivers?lasting?value for leading enterprises?globally.?Through our?deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.?Powered by curiosity, courage, and innovation,?our teams?implement?data, technology, and AI?to?create tomorrow, today.?




Inviting applications for the role of Process Developer, Customer Service Representative, insurance
In this role you dedicated CSR for Insurance is committed to delivering top-notch service with a focus on providing exceptional care and support to policyholders, ensuring their needs are met and their experience is of the highest quality.
Responsibilities
· Take customer service phone calls, Inbound voice channel and Outbound voice channel (minimally as required due to returned calls, drop calls, communication-related errors, and internal requests).
· Perform all tasks and responsibilities as per process guidelines and procedure
· Ability to multitask and navigate in various programs.
· Professional skills on the phone.
· Ability to foresee problems & communicate with management.
· Perform on metrics and targets - AHT, CSAT, QA and SL etc.
· Positive attitude towards process changes.
· Manage time effectively and be a team pla

📌 Customer Service Agent (Guadalajara)
🏢 Genpact
📍 Guadalajara