Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

This is a Team Lead position that combines customer service expertise with leadership responsibilities. You will support daily operations, help develop team members, handle escalated customer issues, and work closely with leadership to improve team performance and customer satisfaction.

Key Responsibilities

Support leadership with departmental projects, process improvement initiatives, and recommendations that enhance customer experience, quality, and operational efficiency.
Provide call, quality, and documentation coaching to representatives while assisting with onboarding and new hire development.




Train and mentor team members on insurance tracking processes, lender
requirements, policy review, case research, and issue resolution.
Serve as a subject matter expert for complex borrower, lender, insurance carrier, and internal inquiries.
Partner with internal departments and external business partners to resolve
escalated cases and ensure timely follow-up.
Interpret and apply NGLS policies, client requirements, procedures, and regulatory guidelines while researching and resolving customer concerns.
Maintain expertise across assigned lender portfolios, insurance tracking processes, systems, and departmental procedures.
Assist with the review and resolution of escalated requests, disputes, CSARs, and exception cases using sound judgment and critical thinking.
Promote quality, compliance, first-contact resolution, and accurate documentation through consistent coaching and guidance.
Respond professionally and effectively to a h

📌 LendSvcs-Customer Care Ops NG-Spcl (México)
🏢 Integon Service
📍 México