Do you enjoy being the connection between customers, operations, and business teams to help every order move successfully from receipt through installation? Are you energized by solving problems, building relationships, and organizing multiple priorities? If creating a strong customer experience in a fast-paced environment motivates you, this opportunity may be a great fit.

This position is based in Monterrey, Mexico. The role is expected to work on-site four days per week, with typical working hours from 7:00 a.m. to 4:00 p.m.

Helping You Thrive By:

Offering competitive wages and benefits, that support your life both in and out of work.
Providing a versátil hybrid work schedule, meaning we expect the office to be your primary place of work, balanced with choice and control.
Creating continuous learning opportunities to help you grow and upskill.
Fostering a culture of inclusion where employees feel seen, heard and valued and living it out every day.
Empowering you to make a meaningful impact on people and the planet through your work and Steelcase’s ongoing commitment.





You’ll Support Meaningful Work By:

Serving as the primary business consultant between Steelcase North America and retail channels, eBusiness platforms, and internal business partners.
Managing assigned accounts throughout the entire order fulfillment process, from order receipt through final installation, while supporting customer issue resolution.
Coordinating with supply chain, manufacturing, logistics, sales, and customer-facing teams to optimize delivery performance and create an outstanding customer experience.
Analyzing operational performance metrics, generating regular and ad hoc reporting, and identifying opportunities for continuous improvement.
Advocating for customers by communicating business needs, monitoring customer health measures, and driving process improvements with cross-functional stakeholders.
Leading operational onboarding activities for new retailers and business channel

📌 Retail Sales Operations Consultant (San Pedro Garza García)
🏢 Steelcase
📍 San Pedro Garza García