The Sales Support Specialist is a strategic professional who closely follows latest trends in their field, adapting them to their job and business. Recognized as a subject matter expert with strong commercial awareness, this role is an acknowledged authority within and outside its area of expertise. It requires excellent communication skills for internal negotiation at a senior level, with some external communication typically needed. This role provides advanced judgment and conducts in-depth quantitative/qualitative analysis to solve problems and develop innovative solutions, often requiring thinking beyond existing solutions. This role has a significant impact on a function and/or business by making decisions that determine technical approaches and strategies for the area, and handles staff management issues, including resource management and work allocation within the team/project. Additionally, this Sales Support role provides on-desk support to the sales force, focusing on improved client experience and sales efficiency. It requires technical product knowledge,



an understanding of end-to-end infrastructure, and exposure to clients, internal stakeholders, control groups, and senior leadership.

Responsibilities:
Sales Support Specialist provides sales support coverage across all PFSS products globally, specifically around the creation and maintenance of RFP, RFI and DDQ responses and pitchbooks
This particular role directs the creation and timely delivery of responses to prospective client proposals, coordinating closely with sales and client executive leads
Individual should coordinate all necessary aspects of RFP/RFI/DDQ responses, ensuring questions are addressed accurately and the response is submitted in a timely manner
Responsible for coordinating with subject matter experts to ensure standard responses held within relevant systems and content library are kept current and accurate
Individual ensures information in responses is consistent with business goal

📌 Director de Planeación Estratégica (Ciudad de México)
🏢 Citi
📍 Ciudad de México