Company Description
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, general workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Job Description
In this role, you will conduct various basic call types (some using a dialer) to panelists, respondents and other customers across the US. This may include calls to support scheduling, data collection, basic troubleshooting, action reminders, and inbound services. Your goal is to grab the attention of homes and motivate them to respond to the call purpose. This position has set guidelines with high productivity, performance,



and quality requirements.
Job Responsibilities:
Conduct phone surveys and collect data
Provide exceptional customer service
Maintain confidentiality of information
Meet performance and quality standards
Troubleshoot basic technical issues
Qualifications
High school diploma or equivalent work experience.
Fluency in both English and Spanish (written and verbal) is essential.
No experience required
What you can expect:
Gross Base Salary: 16,200 MXN monthly
This role follows a Hybrid Model, requiring 3 days working from the office and 2 days working remotely. Exact shift details will be discussed during the interview process.
Workplace Computer Equipment
12 days of vacation after the first year
Life Insurance
Major Medical Expense Insurance
9% Food Stamps
13% Savings Fund
50% Vacation Bonus
Additional Information
Please be aware that job-seekers may be at risk of targeting by

📌 Panel Relations Coordinator I (Guadalajara)
🏢 The Nielsen
📍 Guadalajara