Company Description
SlideHub is a fast-growing (SaaS) Software-as-a-Service scale-up founded in 2016 by a team of Danish professionals. We are looking to expand our exciting presence in Mexico. SlideHub provides clients with an AI-enabled Asset Management Platform that enables companies to create compliant material faster.
Job Description
The role of the Customer Success manager is focused on 3 areas:
Onboarding: Onboard new customers and work with sales to close the pilots where you will act as a subject matter expert
Account management: where you will get your portfolio of customers to develop and maintain
First-line support: Provide product feedback from our customers to the product team and help as
You spend time on the following activities:
Lead onboarding sessions where you customize the Asset Platform to meet the needs of your client and solve their pains
End-user session where you show how to use the tool
Make sure the clients get fully ramped and engage the right stakeholders and help sell the Asset Platform internally
Host quarterly account status calls with clients to help prevent churn
Provide client input and feature requests to the product team
All efforts are done inbound (via the phone, emails, or video conference) and not in the field
Qualifications
The following are hard requirements for the right candidate:
Has a problem-solving mindset
Likes to talk to clients and listens proactively to understand the client’s pains and points of view
Fluent in English (business)
Is proactive
Have a basic business understanding
Self-motivated and able to thrive in a results-driven environment
Previous experience in sales, customer support, and communication is an advantage but not a requirement
The following are a big plus:
Any experience from similar roles within SaaS CS
Experience in HubSpot or similar CRM systems
Good grades in school
Additional Information
In addition to a competitive salary, the right candidate will:
Be part of a growing Customer Success tea
📌 Customer Success Manager (Ciudad de México)
🏢 Slidehub
📍 Ciudad de México
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