About Us
At the Attorney Ernesto Law Group, we fight hard for our communities through Immigration, Criminal Defense, and Family Law. We believe everyone deserves high-quality, compassionate legal representation. If you are passionate about leading team operations and helping others navigate the legal system, we want you on our team.
Job Summary
We are seeking a proactive, highly organized, and collaborative Full-Time Bilingual Customer Success Coordinator to join our 100% fully remote team. In this role, you will bridge operations and client experience by overseeing daily communication channels, training team members, managing calendar utilization, and delivering exceptional customer service.
Key Responsibilities
Lead daily stand-up meetings, maintain constant communication with the operations team, and keep the customer support team updated on all protocol changes and scheduling guidelines.
Monitor the soporte email daily to categorize and assign incoming requests, manage website form submissions, and assign daily voicemails to the appropriate team members.




Provide exceptional customer service, receive and scan client documentation directly into Google Drive, and log every client interaction accurately within our CRM.
Monitor attorney calendars daily to maximize full utilization, perform weekly report analyses, and provide actionable recommendations to the Operations Manager.
Train new hires on CRM tools and uphold strict scheduling guidelines across the team.
Qualifications
Fluent in both English and Spanish (written and spoken).
Equipment Requirements: High-speed, reliable Wi-Fi, a modern computer, and a professional headset.
Strong leadership potential, excellent organizational abilities, discretion with confidential data, and outstanding interpersonal communication skills.
At least 1 year with experience leading teams.
At least 1 year as customer service.
Job Details & Benefits
Fully Remote (LATAM)
Full-Time (40 hours/week, Monday – Friday, 8:00 AM – 5:00 PM MS

📌 Customer Success Coordinator Bilingual Remote Latam (Monterrey)
🏢 The Abogado Ernesto Law Group
📍 Monterrey