As a Level 2 Support Engineer – Network APIs Platform, you will be responsible for supporting the day-to-day operation, troubleshooting, monitoring, and maintenance of GMS's cloud-native Network APIs platform.

You will work at the intersection of technology and customer operations, acting as a technical point of contact between enterprise customers, Mobile Network Operators, platform engineering teams, and technology partners across Mexico and the wider LATAM region.

This is a hands-on technical role with a strong focus on API troubleshooting, platform reliability, customer and vendor integrations, and operational support. You will also contribute to building internal Network API expertise and progressively take greater ownership of platform operations.

Fluent Spanish and English are required for this position.

Who we are
GMS is the AI-driven communications solutions partner for Mobile Network Operators and Enterprises globally. Our vision is to become the leading creator of value in the communication world.



Together with our clients we identify growth opportunities and co-create secure, engaging AI-driven communications solutions that build trust between brands and their audiences, enabling next-generation customer experiences. We are the strategic partner of choice, ready to greenlight tomorrow.

What you'll do
Provide Level 2 operational support for Network APIs and related platform services.
Troubleshoot API consumption, authentication, authorization, connectivity, latency, and performance issues.
Analyse application logs, platform events, monitoring alerts, AWS CloudWatch logs, and Kubernetes pod health to identify root causes and restore services.
Monitor platform availability, service health, API performance, and operational KPIs.
Work with Mobile Network Operators, enterprise customers, vendors, and internal engineering teams to investigate and resolve incidents and service requests.
Support customer and vendor onboarding, API integrations, testing, and

📌 Level 2 Support Engineer – Network APIs Platform (México)
🏢 Gms
📍 México