Charger Logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics has transformed into a world-class transport provider and continue to grow.
Charger Logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our Customer Service Department based out of Querétaro, Querétaro.
English fluency is a must
Friday to Monday 07{{{{:}}}}00 am - 05{{{{:}}}}00 pm
Responsibilities{{{{:}}}}
Build expert and dynamic knowledge of company products and services
Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to build a lasting relationship
Provide track and trace updates for the shipments
Continually update customers as to the status of each order as required and solve customer-specific freight issues
Entering, updating and processing customer orders on various interfaces
Ensure & confirm pickup and delivery appointments for drivers
Coordinating with other departments to clear customs paperwork
Follow established procedures for processing bills
Perform duties as assigned by the Customer Service Manager
Requirements
College diploma or university degree
Previous logistics and customer service experience is an asset
Ability to solve problems and alleviate conflicts or escalate tactfully
Strong time-management with an ability to prioritize and multi-task
Proficient in Microsoft office, with aptitude to learn new software and systems
Fluency in English and Spanish is a must
Benefits
Competitive Salary
Permanent Role
Career Growth
Supermarket bonus
Healthcare package
"In Charger Logistics we care about giving equal opportunities to each candi
📌 Logistics Customer Service (México)
🏢 Charger Logistics
📍 México
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