● Managing the entire customer experience, upselling/cross-selling, and maintaining the hygiene of net promoter score.
● Analyse data and insights to drive customer growth success and marketing Strategies.
● Play a key role with respect to goal setting and strategy for all the accounts and tracking the success of Pixis solutions provided to the customer.
● Act as an AI marketing solutions expert in order to identify, create, and implement marketing
solutions to achieve measurable business results for our partners.
● Design metrics and measures for determining the ROI on Pixis products and become an evangelist for all Pixis products by educating clients on product solutions and best practices.
● Effectively address customer satisfaction and manage a diverse set of issues until resolved. This will include coordinating internal resources that interact with each customer.
● Understand and assess customer requirements, level of adoption of the service and assess the risk in renewing the current contract.
● Build thorough understanding of client’s brand, business,
customers and competitive landscape and provide strategic guidance in building requisite digital marketing initiatives.
● Develop industry best practices, media strategies and benchmarking initiatives for various business use cases. Conduct knowledge sharing sessions with team members whenever needed, develop analytical frameworks and research protocols.
● Generating reports and presenting performance snapshots to internal stakeholders
About you:
● Proven track record of hitting and overachieving retention and growth targets.
● Prior experience in Digital Marketing and understanding of Media channels like Google,
Social Media, Programmatic buying, etc and analytic tools such as Omniture, GA, Appsflyer,
Kochava etc.
● Achieving revenue targets for customers on a timely basis.
● Problem solver who can independently translate high-level goals into actionable plans.
● Growth mindset - creative and
📌 Customer Success Strategist (Ciudad de México)
🏢 Pixis
📍 Ciudad de México
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