Serves as senior risk manager for Independent Compliance Risk Management (ICRM)’s Citi Ethics Office responsible for establishing and communicating Citi’s ethical values and principles through Citi’s Code of Conduct and Code of Conduct training, managing Citi’s Ethics Hotline, working with business and control functions to identify control enhancements, and reporting on significant matters to Citi’s internal and external stakeholders, including the Audit Committees of the Board of Citibank, N.A. and Citigroup Inc. The Ethics Office works with internal and external partners all over the world on internal investigations of employee-related issues. The team closely coordinates with other Citi control functions to handle investigations and to identify and escalate matters as appropriate.
**Responsibilities**:
- Overseeing the case management process and interfacing with integral businesses and regions as needed. Managing the development of Ethics and Code of Conduct policies, programs and training.
- Managing a team or multiple teams of Compliance professionals. Developing, attracting, and retaining talent; recommending staffing levels required to carry out the unit’s role and responsibilities effectively while establishing and adhering to talent management processes and compensation and performance management programs.
- Coordinating the investigation and management of all matters referred to the Ethics Office via the Ethics Hotline and the different businesses.
- Providing direction and guidance to control function partners performing ethics-related investigations around the world.
- Participating in investigations, resolutions and follow up of matters as needed.
- Identifying and reporting trends, significant matters and compliance issues to senior management.




- Preparing regular reports and metrics for distribution to ICRM management, auditors and regulators.
- Developing charts/analysis to highlight trends, correlations and key issues.
- Participating in the implementation of enhancements to internal automated case management system.
- Making appropriate recommendations to improve controls and systems.
- Designing, developing and publicizing Ethics initiatives and messaging through appropriate vehicles, including the Ethics link on the company intranet site.
- Additional duties as assigned.
**Qualifications**:
- Highly motivated, strong attention to detail, team oriented, organized
- Excellent written, verbal and analytical skills
- Strong communication and interpersonal skills; strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
- Ability to interact and communicate effectively with senior leaders
- Significant knowledge and expertise of Compliance laws, rules, regulations, risks and appropriate controls
- Experience in the design and implementation of Compliance programs
- Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques; structure potential solutions; drive to resolution with senior stakeholders
- Ability to influence and lead people across cultures at a senior level using sound judgment and successful execution, understanding how to operate effectively across diverse businesses




- Experience with and previous exposure to internal or external control functions and regulators (incl. the US)
- Ability to challenge business management and escalate issues when appropriate
- Strong track record of effectively assessing and managing competing priorities
- Comfort navigating complex, highly-matrixed organizations
- Comfortable acting as an agent for positive change with agility and flexibility
- Experience managing diverse teams, and comfort navigating complex, highly-matrixed organizations
- Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views. Strong presentation and relationship management skills are essential
- Subject matter expertise in area of focus
**Education**:
- Bachelor’s degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; extensive experience in area of focus; previous experience managing a diverse staff; Advanced degree a plus
- 10+ years of legal, investigations, or regulatory experience.
- 10+ years of managerial experience.
- Ensure the code of conduct training.
- Lead the cases by validating and classifying information and cases in order to be reported to the Investigations area.
- Preferred Lawyer degree or experience in internal Investigations, Internal Control, Compliance, Internal Audit, Risk management areas..
- Fully bilingual, advanced English required (speaking, reading, writing)**Job Family Group**:
Compliance
- **Job Family**:
Ethics
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified appli

📌 Banamex - Ethics DirectorCiudad de Mexico (Ciudad de México)
🏢 Citi
📍 Ciudad de México