**Req ID**:
We are currently seeking a Software Development Analyst to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
Monitoring/ Alerting / Incident Management
Responsible for Tier 1.5-2 support that includes end-2-end ownership of incidents from the time they enter the service line through closure for connected devices
Responsible for 24X7 Major Incident Management support
Respond, resolve, & escalate tickets in a timely manner
Implement corrective actions needed to mitigate security risks
Ensure all tickets requiring follow-up work and/or calls are resolved. (End-2-end incident resolution support)
Ensure all the components are within MON purview
**About NTT DATA
📌 Software Development Analyst (Guadalajara)
🏢 Ntt Data
📍 Guadalajara
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