Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Summarized Purpose:
Oversees and coordinates training and/or quality programs and activities. Schedules training for new
employees, identifies training gaps and develops and delivers training programs and curriculums to
promote continuous improvement. Leads or performs quality reviews of MIA and MIS staff customer
interactions and associated documentation and coordinates and assists with corrective action plans if
needed. Ensures program compliance with corporate, departmental and client policies and procedures
including SOPs and applicable health authority regulations (e.g. FDA, EMEA), as well as standard inquiry
management and documentation practices. May serve as a liaison with the clients for training or quality
topics.
Essential Functions and Other Job Information:
Essential
Functions
• Schedules, develops and delivers training courses and content for all staff
members. Conducts product or disease state training for staff members as
required.




• Monitors effectiveness of training and observes training sessions, trends and
assesses impact in employee performance. Modifies training to increase
beneficial outcomes.
• Integrates training with the client while negotiating organizational differences in
culture, management structure and staffing. Liaises with the client, department
management and staff for all training related topics. Maintains program training
documentation in audit-ready status.
• Conducts call and documentation review of staff members' work and monitors
accuracy and completeness of information provided, including clinical content.
Ensures program consistency relative to compliance with the organization and
client policies/procedures.
• Evaluates quality trends across the program and provides feedback and
suggestions to the management team. Tracks and documents Quality Events.
Develops continuous improvement initiatives based on gaps and trends
identified.
• Provides sup

📌 Quality and Training Specialist (Ciudad de México)
🏢 Thermo Fisher Scientific
📍 Ciudad de México