Nu is the leading digital bank in Latin America, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services.
Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns.
Nu’s impact has been recognized in multiple awards, including Time 100 Most Influential Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks.
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About The Role
As part of the CX Fraud vertical, you'll own the full Fraud Operations engine in Mexico, spanning both Internal and External Fraud Operations, and lead the shift from reactive defense to proactive, preventive protection for millions of Nu customers.
This is a leading-leaders role: you'll manage other managers and leads across our internal team and BPO sites, setting the vision for how investigations, disputes, identity security, transaction monitoring, and fraud controls run at scale.
You'll translate executive-level fraud and CX objectives into roadmaps that internal teams and BPO sites execute against, building the operating models, governance, and performance systems that let the organization scale without losing rigor or customer trust.
You'll be one of the most senior operators in Fraud, representing Fraud Operations at executive forums and building a leadership bench that keeps raising the bar across the operation.
You'll be responsible for
Own the end-to-end operational strategy for Internal and External Fraud Operations, aligning both sides to one mission, one roadmap, and one set of performance standards.
Design and evolve scalable operating models for
📌 Fraud Operations Manager (Ciudad de México)
🏢 Nu México
📍 Ciudad de México
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