Company Description
One of Upwork's largest clients, an American multinational technology company, is in search of an Spanish-speaking M365 Administrator. In this role, you will be required to handle tickets that come in through phone, emails and chat. The IT ticket needs will vary depending upon the request; they typically include questions surrounding the admin’s knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.
Job Description
Responsibilities:
Take new cases and follow up on all active cases
Case documentation
Ensure escalated cases are getting traction
Check mailbox to ensure that:
Previous cases are not reopen/ reopen if needed
Emails sent to everyone about community updates and process updates
Emails related to open cases
Attend weekly meeting with a Team Lead to reinforce important topics, processes updates and other topics
Attend workshops and Q&A; sessions if needed
Participate in Pilots
Update all trackers requested by the Team Leads
Qualifications
Requirements:
MUST have native or full professional Spanish fluency.
Must be highly innovative, solution-oriented and can follow through with the customers until their concerns are resolved.
Experience on Exchange Online
Experience on SharePoint Online
Managing and troubleshooting Skype for Business Online, Teams and OneDrive
Experience with DirectSyn (AD Connect) setup and configuration
Experience with DNS and how to set up
Knowledge on ADFS
Basic knowledge on PowerShell(basic commands/scripting)
Ability to deploy apps on to Microsoft 365 environment
Ability to build competency in the team to deliver customer requirements
A high level of English fluency and professionalism
Freelancer Hardware and Network Requirements
The Freelancer will provide their own tools at their own expense, including necessary hardware and software, and further agrees that the freelancer’s tools will meet the following device and tool requirements. A
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📍 Ciudad de México
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