The Collector is responsible for managing early to mid-stage delinquency across a portfolio of commercial equipment leases and loans. Operating within Concord Servicing's results-driven, client-focused environment, this role uses consultative collection techniques, strong financial acumen, and disciplined account management to minimize roll rates, protect portfolio performance, and deliver a professional experience for a diverse commercial client base. Success in this role is measured by KPI attainment, cure rates, and the quality of account documentation.

Requirements

Minimum 2-3 years of commercial collections experience; commercial equipment leasing or commercial lending strongly preferred.

Working knowledge of the FDCPA and general collections compliance standards
Proficiency with Microsoft Office Suite (Outlook, Excel, Word) and the ability to navigate multiple systems simultaneously
Demonstrated negotiation and problem-solving skills with a track record of meeting performance targets




Strong verbal and written communication skills; professional and composed demeanor under pressure
Ability to manage a high-volume queue with accuracy and urgency in a deadline-driven environmen

Duties and Responsibilities:

Portfolio & Delinquency Management

Manage an assigned work list of commercial accounts in early to mid-stage delinquency across equipment lease and loan portfolios for multiple clients
Execute daily outbound contact strategies via phone, email, and digital channels to negotiate payment resolutions and bring accounts to current status
Establish, document, and track Promises to Pay (PTPs); conduct timely follow-up on broken arrangements and escalate recurring non-responders
Identify accounts in mid-stage delinquency with elevated risk indicators and prioritize contact intensity to prevent further delinquency progression
Process ACH and payment arrangements within delegated authority and ensure accurate posting and reconciliation

Client Relationship & Accoun

📌 Collections Representative (Ciudad de México)
🏢 Concord
📍 Ciudad de México