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This Is Helix. Powered by You.

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D.; Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.





We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

Responsible for supporting the stability of BMC Helix SaaS solutions by leading structured root cause analysis (RCA) for recurring and moderate-impact incidents and collaborating across teams to identify and drive permanent corrective actions. Responsibilities * Performs end-to-end problem investigations, including structured root cause analysis (RCA), by analyzing incident data, evaluating contributing factors, and collaborating across teams to drive resolution tracking. * Develops and delivers clear, concise, and fact-based customer-facing RCA documentation, translating technical findings into structured summaries that include impact, root cause, contributing factors, and corrective and preventive actions. * Works closely with R&D;, SaaS Operations, and Technical Customer Support teams to collect data, validate analysis, and progres

📌 Staff Technical Supp Analyst (Guadalajara)
🏢 BMC Helix
📍 Guadalajara