Schedule: Full Time
Job Type: On-site
Salary Type: Salaried
Req#: 3172
About the Role
Supporting day-to-day aspects of planning, cleaning errors, booking, shipping, and tracking shipments. Managing carrier relationships through constant communication to obtain load status and proactively monitor shipments through pick-up, transit, delivery, and empty return to ensure on-time performance. Maintaining the TMS updated with the correct load status (loaded, pick-up, documents retrieved, border crossed, delivery) and planning all loads in a timely manner. Prioritizing orders and adjusting schedules to ensure customer priority requirements are met.
What the Candidate Will Do
Establish and maintain effective relationships with Customers through professional and timely communications, and inquiry responses.
Maintain cooperative and professional work relationships with all stakeholders, including customers, carriers and colleagues.
Communicate service issues to Uber Freight management.
Demonstrate ownership of assigned segments of business.
Basic Qualifications




Knowledge of Microsoft Tools-Ability to leverage Excel and other MS programs, including Word, Outlook, Teams etc.
Geographical Knowledge-Geographical understanding of the Mexico and US. Understanding of mileage as it relates to the passage of time.
General knowledge of rail, full truckload and less than truckload. Logistics Knowledge-Know of import and export operation basics.
Intermediate knowledge of Microsoft Excel
Effective analytical and problem-solving capabilities.
Advanced English written, oral, and presentation communication skills
College degree
Preferred Qualifications
Adaptability/Flexibility (Adapts to changes in the work environment to meet demands
Sense of Urgency-Possesses the attitude and determination to stay focused on results and deadlines until the task or project is completed.
Communication Skills-Ability to consistently demonstrate the ability to effectively communicate with customers, colleagues

📌 Customer Service Specialist I (Monterrey)
🏢 Uber Freight
📍 Monterrey