Principal Function: The Order Fulfillment Specialist - Customer Success plays a critical role in efficiently receiving, reviewing, and processing all inbound customer purchase orders. This position ensures seamless coordination between customers, sales and internal teams, facilitates accurate order entry and timely fulfillment, and contributes to maintaining organized, compliant, and accurate internal processes.

Essential Duties and Responsibilities: Duties include, but are not limited to:

1. Customer Order Processing
Receive, review, and validate customer purchase orders to ensure accuracy of pricing, contractual terms, delivery requirements, and compliance with internal policies.
Request and coordinate product allocation, confirm material availability, and enter customer orders accurately into internal systems while monitoring order status through fulfillment.
Proactively track and resolve order delays or discrepancies, collaborating cross-functionally with Sales, Supply Chain, Planning, Finance and Customer Success teams to align on delivery timelines and customer expectations.




Generate and distribute sales order confirmations to customers, ensuring clear communication of order details and fulfillment milestones.
Document, verify, and maintain records of any applicable third-party broker commissions associated with customer orders, ensuring accuracy and audit readiness.
2. Customer Outbound Logistics
Plan, select, and execute all outbound customer shipments, balancing, cost efficiency, service reliability, and customer-specific delivery requirements.
Monitor shipment progress from dispatch through final delivery, providing timely, proactive updates to customers and internal stakeholders.
Coordinate closely with freight brokers, carriers, and warehouse partners to schedule shipments, resolve transit issues, mitigate delays, develop contingency plans to minimize customer impact.
Identify recurring logistics challenges and contribute to continuous improvement effo

📌 Order Fulfillment Specialist – Customer Success (Ciudad de México)
🏢 ARAGON CHEMICAL
📍 Ciudad de México