? Join a New Project with One of the Largest Insurance Groups in the World
? On-site | ? Full-time (Full Availability)
? About the Opportunity
We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.
This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.
Key Responsibilities
? What You’ll Do
Handle customer inquiries about insurance policies and coverage
Resolve moderately complex issues with empathy and professionalism
Explain policy details and make decisions within defined guidelines
Document interactions and escalate unresolved cases when needed
Collaborate closely with Claims, Underwriting, and Policy Support teams
Identify trends and suggest process improvements
Stay up to date on compliance, legal requirements,
and product updates
? What We’re Looking For
High School Diploma or equivalent (required)
Fluent English
1–3 years of customer service experience
Call Center experience highly desirable
Availability to work on-site
It is a plus:
Experience in insurance or a related field
? What We Offer
We believe in rewarding great work and investing in our people. Additional to law benefits, you’ll enjoy:
Competitive salary and annual performance-based bonus
Grocery & Restaurant Vouchers
Individual Major Medical Insurance
Individual life Insurance
Career development and continuous training
A collaborative, inclusive culture within a globally respected organization
By applying for this position, candidates acknowledge and agree that:
• Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance
📌 FBS Customer Service Representative (Ciudad de México)
🏢 Capgemini
📍 Ciudad de México
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