Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.
About the Opportunity
The Product Support Analyst is a critical role in the overall success and experience of Ellucian customers.As a technical resource for Ellucian customers, you will use your troubleshooting skills to solve complex
challenges daily and document those solutions for the benefit of external and internal stakeholders.
As a customer-facing technical analyst, you will contribute to our already-stellar customer satisfaction rating
with a team of senior technical resources to drive the success of our customers.
If you can communicate with technical and non-technical audiences, develop customer concerns to actionable solutions, advocate for our customers' needs, and work independently in a supportive environment, then we look forward to welcoming you to Colleague Action Line Support.
Where you will make an impact
Provide technical support and expertise to Colleague by Ellucian system users, internal staff, and the support staff of partner companies.
Perform technical troublesh
📌 Associate Product Support Analyst (San Andrés Cholula)
🏢 Ellucian
📍 San Andrés Cholula
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.