If you’re looking for a career where you can make a real impression, join our General Service Center (GSC)- HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of
Associate Director Engineering - SRE
Role purpose

We are seeking a seasoned Senior Site Reliability Engineer – Manager (SRE) with IT experience to drive reliability, scalability, and performance initiatives across our critical production environments. As a senior member of our team, you will design and implement solutions to ensure the health, availability, and continuous improvement of our infrastructure and services, acting as a technical leader and mentor in SRE methodologies and best practices.

Main activities:
Lead complex troubleshooting and root cause analysis efforts for incidents impacting production, driving rapid resolution and long-term prevention.

Design, architect, and enhance scalable, highly available, and secure infrastructure leveraging cloud, container, and orchestration technologies (e.g., AWS/GCP/Azure, Kubernetes, Docker).





Champion the adoption and refinement of SRE practices—defining and measuring SLIs/SLOs, establishing error budgets, and automating operational processes to minimize toil.

Develop and maintain comprehensive monitoring, logging, and alerting systems using modern observability tools (e.g., Prometheus, Grafana, ELK, Datadog, Splunk).

Drive advancements in deployment automation, CI/CD pipelines, infrastructure-as-code (Terraform, Ansible, Helm, etc.), and configuration management.

Guide, mentor, and coach junior SREs and engineers, fostering a culture of knowledge sharing, reliability, and continuous learning.

Collaborate with software development, QA, product, and operations teams to embed reliability, scalability, and security considerations throughout the software development lifecycle.

Participate in and lead on-call rotations, review and improve incident response processes, and perform bla

📌 Associate Director Engineering (Ciudad de México)
🏢 HSBC Global Services
📍 Ciudad de México