PURPOSE

The Supervisor, Financial Operations – Billing Audit & Disputes plays a key role in supporting the operational integrity and performance of WWEX Group’s Financial Operations Shared Services Center. This position is responsible for overseeing a team of analysts and specialists focused on billing audits, dispute resolution, and transactional accuracy. The Supervisor ensures timely and compliant execution of processes, supports continuous improvement initiatives, and fosters a collaborative and accountable team culture.

Essential Duties & Responsibilities

Supervise a team of associates handling audit invoices, chargebacks, and dispute resolution.
Ensure daily tasks are completed accurately and on time, in alignment with internal controls and service level agreements (SLAs).
Provide coaching, feedback, and performance management to team members.
Monitor workload distribution and adjust resources to meet operational demands.
Oversee the logging, tracking, and resolution of customer and carrier disputes.




Support root cause analysis and collaborate with cross-functional teams to reduce recurring issues.
Escalate complex or high-impact disputes to the Manager and relevant stakeholders.
Identify opportunities to streamline workflows and improve accuracy.
Support implementation of system enhancements (e.g., Salesforce).
Ensure adherence to company policies, SOX controls, and audit requirements.
Maintain documentation and support audit readiness activities.
Communicate effectively with internal teams including Sales and Customer Support.
Assist in resolving escalations and ensuring service expectations are met.
Participate in cross-functional meetings to align on process improvements and issue resolution.

Required Knowledge/Skills/Abilities

Solid understanding of financial operations including AR/AP, Billing, audit processes, and dispute resolution.
Familiarity with ERP systems (Oracle, SAP, Salesforce) and financial automation tools (HighRadius, TriumphPay).
Abil

📌 Supervisor of Audit (Monterrey)
🏢 Worldwide Express
📍 Monterrey