ABOUT AMAGI
Amagi is an Emmy-winning, AI-enabled cloud platform powering the modern video economy. We help media companies unify streaming and broadcast workflows, modernize operations, and maximize monetization—from live remote production and real-time ad decisioning to automated playout and global content syndication.
Our Impact
Trusted by a majority of the world’s top 50 listed media companies, Amagi delivers:
7,000+ channels across 300+ content distributors
500,000+ hours of content processed
26 billion+ monetized ad impressions
We power marquee brands including CBS, BBC, Warner Bros. Discovery, NBC, NBA, and DAZN—and the world’s biggest events: The Olympics, Super Bowl, The Grammys, and the US Presidential Debate.
Headquartered in Bengaluru with 1,000+ team members across the Americas, EMEA, and APAC, we’re redefining how media is created, distributed, and monetized, intelligently and at general scale.

Job Profile
The Engagement Manager (Individual Contributor) is responsible for managing and nurturing customer relationships in LatAm, ensuring project success,



and driving customer satisfaction through consistent communication, efficient project management, and issue resolution. This role demands proactive engagement, critical support during high-impact events, and ownership of order tracking, documentation, and reporting. The ideal candidate should possess a customer-centric approach and a strong ability to manage complex projects and escalating issues.

Key Responsibilities:

Customer Communication:
Conduct regular weekly calls with customers to discuss project progress, resolve issues, and ensure satisfaction.
Maintain strong, ongoing relationships with key stakeholders to understand and meet customer needs.
Order and Project Tracking:
Monitor the progress of customer orders and ensure projects are on track to meet deadlines.
Update project plans regularly, ensuring all deliverables are met on time and within scope.
Issue Resolution and Escalation Management:

📌 Engagement Manager: 401 (México)
🏢 Amagi -
📍 México