Role Purpose

Act as a single point of support from IHG, driving hotel performance through
trusted relationships with owners (and hotel operators as-needed) and fostering
growth with existing owners. Provide consultation and customer service support
to ownership and management of hotels in a pre-determined portfolio within the
Americas Region of approximately 50 owners. Interact with owners and GM (in live
annual meeting) to create strategic plans for hotels, conduct bi-monthly virtual
performance consulting calls with GM (and owner, if needed), field incoming
calls and answer questions or provide information regarding brand initiatives,
hotel standards and operations, rate and inventory management, and service and
quality planning. Deploy Franchise Revenue Managers, Franchise Sales & Marketing
Managers, or Franchise Operations Support Managers to support highly
technical/specialized issues.

Key Accountabilities

* Lead annual strategic meeting with each owner/GM to discuss hotel
performance, set performance goals and develop strategic plan for the year.




* Contact and consult with hotel operators and hotel management company staff
(and owners, if needed) of franchised properties on performance across the
Winning Metrics (including but not limited to specific revenue opportunities
(RevPAR, RGI), sales and marketing, channel strategy, guest experience,
operations) via bi-monthly virtual performance consulting calls.
* Develop action plans with hotel owners and operators to implement/execute on
strategic plans
* Answer inbound inquiries and requests from owners and hotel leadership in
portfolio across all areas of hotel operations and performance (e.g., revenue
management, operations, new initiatives, standards). Work with internal
departments to bring resolution.
* Assess hotel performance issues and deploy Franchise Revenue Managers,
Franchise Sales & Marketing Managers, or Franchise Operations Support
Managers to consult on highly technical/specialized issues at th

📌 Mgr Hotel Performance Support (México)
🏢 Ihg
📍 México