Job Description

Publicis Sapient is seeking a Senior Marketing Platforms L1/L2 Application Support Engineer Lead (AEM, Campaign and Salesforce Sales Cloud) to provide advanced production support across a portfolio of business-critical Distribution applications, including Adobe Experience Manager (AEM), Adobe Campaign, Adobe Workfront, Salesforce C360/ICM, Seismic, and Responsive RFP.

In this role, you will own complex incident resolution, root cause analysis, release validation, configuration deployments, platform governance, and vendor coordination while mentoring support analysts and driving operational excellence across the Distribution technology ecosystem.

This position requires strong expertise supporting enterprise SaaS platforms in production environments, working through ITIL processes, supporting releases, and ensuring platform stability and performance within established SLAs.

Qualifications

Skills & Experience

4-8 years of experience supporting enterprise applications in Production Support, Application Support, Platform Operations, Site Reliability,



or related support engineering environments.
Hands-on experience administering Adobe Experience Manager as a Cloud Service (AEMaaCS) including replication management, DAM administration, user/group permissions, Cloud Manager monitoring, queue troubleshooting, content distribution, Tree Activation, and observability practices.
Experience supporting Adobe Workfront project administration, request queues, queue topics, routing rules, proof and approval workflows, resource management, and workflow administration.
Deep experience supporting Adobe Campaign v8 workflows, deliveries, tracking and quarantine logs, workflow supervision, FFDA/FDA environments, delivery preparation across PostgreSQL and Snowflake, and workflow monitoring.
Strong experience administering Salesforce Sales Cloud including objects, fields, validation rules, profiles, permission models, Flows, SOQL, Data Loader, debug logs, sharing rule

📌 Senior Lead Marketing Platforms Application Support Engineer (Ciudad de México)
🏢 Publicis Sapient
📍 Ciudad de México