**What you’ll do**:
- Answer calls, create tickets, and resolve software/hardware IT incidents within scope.
- Document the entire resolution process carried out to solve the incident.
- Create tickets that need to be escalated to second-level support groups.
- Use knowledge bases as a resource to resolve incidents.
- Follow up on assigned tickets.
- Participate in service improvement initiatives.
**Who you are**:
- Technical degree or Bachelor's degree in Systems, Computer Science, or a related field.
- Minimum of 1 year of experience providing support via phone.
**Basic required knowledge**:
- Windows Operating System (version 10)
- English: Advanced
- Web browsers (Google Chrome, Microsoft Edge, Internet Explorer)
- Ticketing tools (e.g., ServiceNow)
- Remote configuration of computers/printers
- Remote access tools (e.g., LogMeIn, AnyDesk, Remote Desktop Manager, etc.)
- Communications: VPN, desktop setup, internet, etc.
**Soft Skills**:




- Customer service attitude.
- Ability to assist users and resolve their incidents quickly, or escalate the issue to the appropriate support group.
- Excellent verbal and written communication skills.
- Willingness to work rotating shifts.
- Ability to maintain confidentiality of information.
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

📌 Help Desk- Remote- México (Ciudad de México)
🏢 Dxc Technology
📍 Ciudad de México