FLS is a leading, minerals processing supplier to the global mining industry. We deliver proven technologies and services and expertise across the lifecycle of operations and have set targets of providing solutions for zero-emissions mining by 2030 with our MissionZero programme. We are growing our Global Business Center (GBC) in Monterrey, Mexico to provide key services across our business including IT, Finance, HR, Customer Service and our Manufacturing Center of Excellence just to name a few. At FLS, we empower the future of Mining to operate more sustainably and if you want to contribute to this important work, let’s talk!
We pride ourselves on quick and high-quality deliveries to our Business Units, to fit their dynamic agendas. In your position as a Workplace Center of Excellence Service Manager you will cooperate with IT colleagues and external partners all over the world.
Job profile:
Your responsibilities:
- Identifies and analyses business needs, conducting requirements gathering, and defining scope and objectives for the IT System
- Oversee daily service delivery, ensuring adherence to SLAs and KPIs.
- Lead incident and problem management efforts, resolving IT issues promptly.
- Drive continuous service improvement, identifying and implementing process enhancements.




- Manage relationships with external IT vendors and service providers.
- Ensure IT services comply with security standards and regulatory requirements.
- Maintain documentation and provide regular reports on service performance.
- Oversee change management processes to minimize disruptions.
- Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities
Requirements:
- Proficiency in ITIL processes, including incident, problem, and change management.
- Expertise in cloud-native development practices and DevOps, including continuous integration/continuous deployment (CI/CD) pipelines.
- Strong focus on customer service and effective problem-solving skills.
- Ability to work collaboratively in a general, multicultural environment, engaging with colleagues across regions.
- Proven experience in driving continuous service improvements and process optimization.
- Hands-on experience with software and hardware installation, configuration, and troubleshooting
FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries - for more information please visit

📌 Workplace Center of Excellence Service Manager (Monterrey)
🏢 Flsmidth
📍 Monterrey