Managing the entire customer experience, upselling/cross-selling, and maintaining the hygiene of net promoter score.
Analyse data and insights to drive customer growth success and marketing Strategies.
Play a key role with respect to goal setting and strategy for all the accounts and tracking the success of Pixis solutions provided to the customer.
Act as an AI marketing solutions expert in order to identify, create, and implement marketing
solutions to achieve measurable business results for our partners.
Design metrics and measures for determining the ROI on Pixis products and become an evangelist for all Pixis products by educating clients on product solutions and best practices.
Effectively address customer satisfaction and manage a diverse set of issues until resolved. This will include coordinating internal resources that interact with each customer.
Understand and assess customer requirements, level of adoption of the service and assess the risk in renewing the current contract.
Build thorough understanding of client’s brand, business, customers and competitive landscape and provide strategic guidance in building requisite digital marketing initiatives.
Develop industry best practices, media strategies and benchmarking initiatives for various business use cases. Conduct knowledge sharing sessions with team members whenever needed, develop analytical frameworks and research protocols.
Generating reports and presenting performance snapshots to internal stakeholders
About You
Proven track record of hitting and overachieving retention and growth targets.
Prior exper
📌 Customer Success Strategist (Guadalajara)
🏢 Touring Capital
📍 Guadalajara
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.