Service Delivery Coordinator
Do you enjoy coordinating support teams and ensuring service excellence across multiple channels?
Are you driven by SLA compliance, performance metrics, and continuous service improvement?
Do you thrive in roles that require coordination, visibility, and strong client interaction?
If so, this could be the role for you.
We are seeking a Service Delivery Coordinator to supervise and coordinate support operations across Service Desk, Onsite Support, and IMAC teams. This role ensures SLA compliance, service quality, operational alignment, and effective communication between teams and clients within a Managed Operations model.
What you'll do
Supervise and coordinate the daily operations of support teams (Service Desk, Onsite Support, and IMAC).
Ensure compliance with SLAs, service metrics, and quality standards.
Monitor, track, and follow up on tickets using ITSM tools.
Generate performance, trend, and service quality reports.
Coordinate internal training sessions and updates to operational procedures.




Document solutions in the knowledge base and ensure end-to-end traceability.
Validate client requirements, scope, and delivery timelines.
Supervise compliance with corporate policies and operational guidelines.
Ensure proper integration between service channels (onsite and remote) and supporting systems.
Job Requirements
Experience coordinating or supervising IT support operations.
Strong understanding of ITSM processes and service delivery models.
Hands-on experience with ticketing and reporting tools.
Ability to analyze metrics, trends, and operational performance.
Strong communication and stakeholder management skills.
Organizational skills with a service-oriented mindset.
Why join our team?
At SoftwareOne, you become part of a integral organization that champions growth, innovation, and meaningful impact. Your development and well-being truly matter. These key benefits reflect what sets us apart:
Comprehensive health and well-being programs
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📌 Coordinador de mesa de ayuda (Miguel Hidalgo)
🏢 Softwareone
📍 Miguel Hidalgo