IS/IT Operations Manager
Position Snapshot:
- Type of Contract: Full Time
- Function and Stream: NUSA
- Type of work: Hybrid
- Work Language: Fluent Business English
The role:
The IS/IT Operations Manager will be accountable for ensuring the stability, reliability, performance, and cost efficiency of production data assets managed by external vendors. Oversees SLA compliance, incident management, continuous monitoring, and data availability for critical business operations. Leads sustainment strategies to consolidate and migrate local solutions into standardized global platforms, reducing operational costs, technical debt, and risk. Drives vendor governance, cost optimization, and alignment with enterprise data architecture and long-term platform strategy. Partners closely with business, analytics, engineering, architecture, procurement, and regional/integral IT stakeholders.
What you’ll do:
As an IS/IT Operations Manager you will:
- Own the sustain operations model for production data assets, ensuring stable, reliable, secure,
and cost-effective operation across localized and enterprise data solutions.
- Oversee outsourced vendor performance, including SLA adherence, operational health, incident response, backlog management, escalation paths, resource alignment, and service quality.
- Define and manage operational KPIs, dashboards, and reporting for availability, data freshness, data quality, incident volume, SLA attainment, mean time to resolution, recurring issue trends, cost drivers, and business impact.
- Lead incident, problem, and change management practices for production data assets, ensuring effective triage, root-cause analysis, post-incident reviews, corrective actions, and prevention of recurring issues.
- Establish continuous monitoring, alerting, runbooks, operational controls, and support procedures that improve reliability, transparency, and response time across critical data assets and pipelines.
- Define and execute a strategy to rationalize lo
📌 IS/IT Operations Manager (México)
🏢 Nestlé
📍 México