**Who We Are**:
We're building the future of real estate — today.
HomeLight is the essential technology platform used by hundreds of thousands of homebuyers and sellers to connect with top real estate agents and succeed at every stage of the real estate journey — whether that's finding the right agent, securing a competitive mortgage, or ensuring a smooth, on-time closing.
Each year, billions of dollars in real estate transactions flow through the HomeLight platform. Our vision is a world where every real estate transaction is simple, certain, and satisfying for everyone involved.
At HomeLight, we challenge the status quo every day while staying grounded in our goals and core values — key ingredients to our shared success.
**Who You Are**:
You thrive in a dynamic, supportive environment and are passionate about delivering meaningful work that truly makes an impact. In this role, you'll handle inbound and outbound calls, generate internal invoices, set up payment arrangements, and use your customer service, communication, and negotiation skills to resolve late payments. You'll manage past-due accounts and play a key role in enhancing the customer experience.
**What You'll Do Here**:




- Communicate effectively with customers via phone and written correspondence
- Resolve outstanding payment issues by negotiating and arranging payment plans
- Accurately generate, manage, and track internal invoices
- Maintain detailed records of interactions and payment statuses
- Build rapport and ensure a positive customer experience through exceptional service
- Utilize tools like Google Sheets and online research tools to track and resolve issues
- Navigate difficult conversations with composure and professionalism
**What You Bring**:
- 5+ years of experience in collections (preferred)
- A reliable internet connection and a quiet, professional home workspace
- Excellent English speaking and written communication skills
- Experience with HubSpot is a plus
- Strong multitasking abilities and attention to detail
- A calm, empathetic, yet firm approach to customer engagement, especially in challenging situations
**Let's Chat!**:
We are happy to provide reasonable accommodations during the recruitment process upon request. All accommodation requests will be handled confidentially.
LI-DS
Remote

📌 Collections Specialist (Ciudad de México)
🏢 HomeLight
📍 Ciudad de México