We are currently seeking an experienced Analytics Client Service Specialist to join our Client Coverage organization in Mexico City/Monterrey.
The MSCI General Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email, but occasional travel may be for on-site presentations or trainings. Client Service Specialists work closely with account managers and consultants to develop and maintain client relationships.
Your Key Responsibilities
- Answer detailed client inquiries about MSCI products and methodology, with emphasis on complex L2 questions requiring quantitative and methodological expertise across Barra's multi-asset class risk framework.
- Participate in developing client relationships through proactive follow up on issues raised by clients.
- Analyze market performance and data for our clients on a reactive and a pro-active basis.
- Maintain relationships by ensuring relevant product and model information is shared with clients.
- Provide client feedback to the Coverage, Product Management, Research and Data groups.
- Keep up with current events and trends in the marketplace.
- Own end-to-end case management from intake to resolution, ensuring adherence to SLA targets, escalation protocols, and client communication standards.
- Mentor and develop junior team members (Analysts and Associates) through regular coaching, knowledge transfer, and structured feedback.
- Contribute to the team knowledge base by creating and updating articles, leading formal knowledge-sharing sessions, and promoting client self-service adoption.
- Accountable for translating AI capability into team-level impact — designing, building, and deploying AI-assisted solu
📌 Americas Analytics Client Service Specialist (Ciudad de México)
🏢 MSCI
📍 Ciudad de México
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